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How to integrate Levity with Front

A step-by-step guide

In this step-by-step guide you’ll learn how to automatically tag conversations in Front using Levity’s Front integration.

Step 1: Go to your text classifier and start the setup in the “connect” tab

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Step 2: Follow the instructions in the setup wizard

  • Paste the API token in the Levity setup wizard
  • Map your labels from the Levity text classifier (AI Block) to tags in Front
  • Copy the Webhook URL (you need this in the next step)
  • Finish the wizard setup in Levity

Step 3: Create an automation rule in Front’s settings

Go to settings

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Click on “Rules” and then “Add a rule”

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Choose “Custom rule”

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Set up your custom rule

  • When → “Inbound message is received”
  • If → “Conversation is in {YOUR_INBOX}” (this is an optional filter)
  • Then → “Send to a Webhook” (here you need to paste the Webhook URL from Levity)
  • Click on “Create rule”
  • Done!
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Step 4: Test the connection

Now you’re good to go 🎉

Send a test email to your Front inbox to validate whether everything works as intended. If you run into any issues or have a question don’t hesitate to reach out via chat or

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